Coronavirus - Cancellation policy for customers with a pre-paid reservation
To provide our customers with flexibility for their travel plans and confidence to place future reservations without penalty during this unprecedented COVID-19 health situation, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Cancellation fees are being waived for any pre-paid rentals booked directly with us with for rentals due to start before April 1, 2021.
Customers who have booked a rental through a third-party are encouraged to contact that party directly.
A credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express®, MasterCard®, VISA®, Discover®, JCB.
Puerto Rico: The following credit cards are accepted for rentals in Puerto Rico: American Express, MasterCard, VISA, Diners Club, Discover.
Pay Now Reservations
Please note that you must present the card you prepay with at the time of rental pick-up.
Standard Prepay Policy
If a Pay Now reservation is canceled more than 24 hours before the pick up time, a $65 cancellation fee will be assessed.
If a Pay Now reservation is canceled within 24 hours of the pick up or is not picked up at all, a $135 no-show fee will be assessed.
Any optional insurance or CDW product selected at the time of reservation may be canceled at the counter at the time of rental without incurring a cancellation fee.