Hamburg Airport (HAM) Car Rental

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Hamburg Airport (HAM)

Follow signs to the Car Rental Centre which is located in Terminal 2 arrivals. 

Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • After Hours Pick-up:

    Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.

    After Hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

  • Unavailable at this location

    Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!

Rental Policies

  • There is an additional charge of 10.00 EUR per day and no maximum fee per each additional authorized driver.

  • All drivers must be at least 21 years of age to rent a vehicle. Renters 21 to 24 years of age may rent the car categories Mini to Standard, small Passenger Vans, Small and Standard SUVs and Cargo Vans. Renters wishing to rent a Luxury Elite Electric vehicle must be at least 30 years old. There are no age restrictions for any other car classes. A surcharge applies to renters between 21 and 24 years of age.

  • Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Gibraltar, Great Britain, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Italy, Norway, Portugal, Sweden, Switzerland and Spain. Vehicles can also be driven in Croatia, Southern Italy, the Vatican, San Marino, Poland, Slovakia, Slovenia, the Czech Republic and Hungary with exception of vehicles of the brands Audi, BMW, Mercedes, VW, Land Rover, Jaguar. Luxury Elite Electric Vehicles cannot be rented for cross border travels. Additional charges will apply for all cross border travels. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization.

  • Damage Waiver (DW) reduces the liability in the event of damage or theft of the vehicle, when no responsible third party is identified. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess to zero on all vehicles except for Elite Electric vehicles.

    If included in the reservation, all Car and SUV categories of the sizes Mini, Economy, Compact, Intermediate, Standard and Small Passenger Vans have a 950.00 EUR excess, for Fullsize and Premium vehicles, Large Passenger Vans, Large SUVs and the Small Cargo Van the excess is 1150.00 EUR, for all other Cargo Vans the excess is 1500.00 EUR and for the Luxury Elite Electric an excess of 2500.00 EUR applies.

    Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.

  • Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email schaden@ehi.com or call 00 49 (0) 6196 76986775.

  • All rentals where the vehicle is not returned to the same location as it is collected will be subject to a one way fee of up to 150 EUR. One way rentals are allowed within mainland Germany only.

  • Excess Protection (EP) is an optional coverage which reduces the applicable Damage Waiver excess amount to zero for all vehicles. The excess for Elite Electric vehicles can be reduced to 1000 EUR. If EP is not included in the reservation, it is available for purchase.

    Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. EP is not insurance.

  • If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch. Unused or excess fuel will not be refunded.

  • All major debit and credit cards, issued by either Maestro, VPAY, Visa Electron, Visa, Mastercard or American Express, are accepted. All cards presented must be in the renter's name. Prepaid cards, cash, checks, Diners Club and Discover Card are not accepted.

    A security deposit of 250.00 EUR plus the estimated cost of the rental will be taken at the time of rental. If payment is made by credit card, only the estimated cost of rental will be charged and a security deposit will be blocked on the credit card. The car categories Fullsize, Premiums, Large Passenger Vans, Large SUVs and Luxury Elite Electric must be paid via credit card.

  • Roadside Assistance Protection (RAP) includes a 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside, jump-start assistance, and refueling service up to 5 liters. Roadside assistance is available in almost all European countries. The current list of countries is available at the rental branch at the time of rental. RAP is a flat-rate fee that covers all roadside assistance services. Roadside assistance is also available without payment of this flat-rate fee. It will then be billed according to actual costs incurred for each assistance service rendered. Roadside Assistance Protection is an optional product. Before purchasing RAP it is advised to determine, if a personal coverage is adequate. If RAP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. RAP is not insurance.

  • All drivers must present a full valid and unexpired driving license. If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
    All renters must provide a valid identity card or passport. Non-EU licenses are valid for up to 6 months based on the date of the stamp in the renter’s passport. After six months, an EU issued driving license is legally required.
    Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.

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Hamburg Main Station

Baumeisterstrasse 15 20099 Hamburg, HH DE

Location Details
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