Credit Card - A credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction. Credit Cards honored - American Express, MasterCard, VISA, Discover, JCB. Puerto Rico --The following credit cards are accepted for rentals in Puerto Rico-- American Express, MasterCard, VISA, Diners Club, Discover.
Pay Now Reservations --Pay Now reservations cannot be modified, changed or cancelled online; you must call 1-800 GO ALAMO -800-462-5266-. Changes to pickup and-or drop-off location will require a cancellation of the original reservation and re-booking of new reservation with current rates. If the reservation is cancelled more than 24 hours before the pick up time, a 50.00 USD cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up or is not picked up at all, a 100.00 USD no-show fee will be assessed. Any optional insurance or CDW product selected at the time of reservation may be cancelled at the counter at the time of rental without incurring a cancellation fee.
Guaranteed Reservations-- A -Guaranteed Reservation- may be required for specialty vehicle reservations, such as minivan, SUV, and convertible car classes at all Corporate locations and at participating licensee locations. During booking, vehicles that display the message -This vehicle requires a credit card for creating the reservation- will be considered a -Guaranteed Reservation-. If a guaranteed reservation is required for your trip, credit card information will be secured. Cancellations are accepted up to 24 hours before reservation date and time. If a Guaranteed Reservation is cancelled more than 24 hours before the pick-up time, no cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up or if the reservation is not used, a 100.00 USD cancellation fee will apply.