To pick up your car with Alamo / Enterprise / National, please follow the signs "Mietwagen / Rental Car) which are directing you to the Car Rental Center on Level 1 of the Airport Center. To Return your rental car, please follow the "Abflug / Rental Car Return" signs when approaching Zurich Airport. You can return your car in the "Parking 3" car park where you will find our Alamo / Enterprise / National return cabin.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
There will be an additional charge of 12.00 CHF per day, maximum 120.00 CHF, excluding VAT for each additional authorized driver. Full rental conditions apply to all additional drivers.
Park the car in the rental return area. There is a drop box where the customer should leave a copy of the rental agreement and the keys. The vehicle remains the renters responsibility until it is checked in by an Alamo employee the next business day.
All car groups are available for renters above the age of 21. All drivers between the ages of 21 - 24 will be charged an underage fee of 19.90 CHF per day with a maximum charge of 199.00 CHF.
Vehicles can be driven in all European countries except Albania, Belarus, Bosnia, Moldova, Montenegro, North Macedonia, Russia, Turkey and Ukraine.
No additional charges apply for cross border travels.
Prior authorization to leave the country with the vehicle is not required.
Driving the vehicle into any unauthorized country or returning the vehicle in another country without prior authorization will incur in a penalty fee of 5000 CHF / 3000 CHF.
Damage Waiver is an optional service. It reduces your financial liability to CHF 1500 bis CHF 3000 for theft and damage to the vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: email@example.com
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
All vehicles are delivered with full tank of fuel and must be returned in the same condition. If a vehicle is returned with less than a full tank of fuel the renter will be charged for the difference plus an additional fee of 50 CHF. VAT and local fees and local surcharges will apply to fuel charges.
The renter must advise that the vehicle will be taken across an international border at the time of rental. Cross-border travel is permitted into Austria, Belgium, Czech Republic, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden. Contact the rental location for additional cross border restrictions. A penalty fee of 5,000 CHF will apply for the unauthorized drop of the rental vehicle in a country prohibited for cross-border travel. A penalty fee of 3,000 CHF will apply for unauthorized drop of the rental vehicle in a country other than the country of rental origin.
Personal Accident Cover
Our Personal Accident Cover provides you with financial compensation in the event of an accident with your rental vehicle or while getting in or out of the car. This coverage applies to the registered and named driver as well as their passengers for the duration of the rental. Coverage amounts: Up to CHF 30'000.00 per person in the event of disability, CHF 15'000.00 in the event of death.
Visa, American Express and MasterCard are accepted as payment and deposit for the rental. All customers are required to place a deposit plus the rental amount taken by credit card. The credit card of the renter must be valid at least 6 months from the rental drop off date. Deposit amount on a single credit card authorization will include the amount of the rental and 500.00 CHF for car groups up to and including intermediate, 1000.00 CHF for all car groups above intermediate. The deposit will increase when optional extras are purchased locally. The purchase of Super Collision Damage Waiver and Theft Protection - SCDWTP - will not result in a lower deposit amount.
Roadside assistance protection (RAP). Alamo provides roadside assistance to the renter. This includes a 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside, jump-start assistance, and refueling service up to 5 liters. Roadside assistance is available in almost all European countries; the current list of countries is available at the rental branch at the time of rental. By checking the appropriate box on the front of this form, the renter undertakes to pay a flat-rate fee that covers all roadside assistance services. Roadside assistance is also available without payment of this flat-rate fee; it will then be billed according to actual costs incurred for each assistance service rendered. Roadside Assistance Protection is an optional product; before purchasing you may wish to check if your personal coverage is adequate. If you decline RAP then you will be required to pay any applicable charges and seek compensation from your carrier. RAP is not insurance.
All drivers, renter and additional drivers, must produce a valid driving license at the time of rental. In addition to a valid driving license, the primary renter must further produce two proofs of address, an additional photographic identification - i.e. passport, and a major credit card in their own name. Proof of address - i.e. utility bill, credit card bill or bank statement - must be no more than three months old. Multiple-part driving license holders must produce all parts of their license. An international driving permit is required for anyone holding a non-European driving license. Additional ID or further identification checks may be requested if deemed necessary. This may include an identity check with external partners who may check details supplied against databases to which they have access.
Supplementary Liability Protection SLP (Third Party Liability) cover is required by law and included in all rates. Coverage limits: Third party bodily injury and or death as well as third party property damage up to 100.00 MIO. CHF.