You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
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After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Rental conditions apply to all additional drivers. An additional driver surcharge is applicable to each additional driver at a rate of 5.00 EUR per day exclusive of VAT and airport/railway fees (where applicable).
Customers shall reach the Parking Garage Excelsior located in Via Palazzuolo 94 and deliver the car to the garage staff. The Parking Garage Excelsior is open Mon - Sun from 6AM to 11PM. Out of hours drop-off is not allowed during the garage closing time.
IMPORTANT: This out-of-hour service costs 20.00 EUR and must be paid directly to the garage staff.
AGE REQUIREMENTS - YOUNG DRIVERS
Mini through Economy car groups are available for 19 years old renters.
Compact, Intermediate car groups are available for 21 years old renters.
Fullsize vans and Standard car groups are available for 25 years old renters.
Luxury car groups are restricted to 27 years old or older.
A young drivers fee of 22.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 19-21 years old renters.
A young drivers fee of 11.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 22-24 years old renters.
Young Drivers fee does not apply for Renters aged 25 years or older.
There is no maximum age limit to rent in Italy.
On completion of the booking, it is recommended to carefully check the local Terms and Conditions.
Vehicles can be driven in all countries of the European Union including Norway, Switzerland, and the United Kingdom. No additional charges apply for cross border travels. Prior authorization to leave the country with the vehicle is not required. Returning the vehicle in another country without prior authorization will incur in a penalty charge of 2000 EUR plus VAT and surcharges. An administration fee between 20 EUR and 60 EUR will be charged for tolls and traffic violations.
CDW - COLLISION DAMAGE WAIVER
Damage Waiver reduces the costs associated with damage of the vehicle subject to the terms and conditions of your rental agreement. An excess amount related to each car category applies. CDW daily rates are 35.00 EUR or less and excess ranges are 2000.00 EUR or less depending on car category. In cases of driver negligence or in violation of applicable laws, road regulations of the country where the vehicle is being driven CDW coverage is invalid. In these cases, the renter will incur the entire financial loss suffered by the Lessor.
Delivery and collection service is available on-request. You can kindly contact our Reservation Center calling the following number +39.02.43.02.01 or using email address email@example.com.
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
All vehicles are delivered with a full tank of petrol and must be returned in the same condition. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of 35.00 EUR plus railway or airport fees and VAT for refueling service will apply.
ACCEPTED CREDIT CARDS
The following credit/debit cards accepted: American Express, MasterCard, Visa and Union Pay. Maestro, bancomat, prepaid or rechargeable cards are not accepted. For Luxury car groups only credit cards will be accepted. The card must be in the main driver's name and must have enough available credit limit to cover the deposit amount.
ACCEPTABLE METHODS OF PAYMENT
All major credit cards/debit cards are accepted as well as vouchers. Cash is not accepted.
All customers are required to place a deposit taken in the form of a credit card/debit card. The deposit is based on an excess amount of 400 EUR and 100 EUR for fuel. Purchasing "Don't Worry Coverage" will result in a lower deposit. The deposit of 500 EUR applies to all customers except for those who purchase the "Don't Worry Coverage" package with the total deposit amount set at 100 EUR.
RENTAL LOCATIONS DO NOT PROVIDE DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS SERVICE IS HANDLED BY AN ITALIAN ROADSIDE ASSISTANCE COMPANY (ACI GLOBAL) ON BEHALF OF THE RENTAL LOCATION. THIS SERVICE IS AVAILABLE 24/7. FREE TOLL ASSISTANCE NUMBER (ONLY WITHIN ITALY) 800.020.670. INTERNATIONAL ASSISTANCE NUMBER +39.02.66165125. ROADSIDE ASSISTANCE IS PROVIDED WITH THE RENTAL IN CASE OF MECHANICAL BREAKDOWN NOT DUE TO DRIVER NEGLIGENCE OF WILLFUL MISCONDUCT. CUSTOMERS HAVE THE OPTION TO PURCHASE ROADSIDE PLUS WHICH INCLUDES FREE TOWAGE IN CASE OF ACCIDENT. ROADSIDE PLUS IS AVAILABLE FOR AN ADDITIONAL CHARGE OF 2.00 EUR PER DAY PLUS AIRPORT/ RAILWAY FEES. WITH BOTH ROADSIDE ASSISTANCE AND ROADSIDE PLUS THE CUSTOMER WOULD BE RESPONSIBLE FOR THE COST OF THE TOWING IF BREAKDOWN OR ACCIDENT WAS A RESULT OF DRIVER NEGLIGENCE OR WILLFUL MISCONDUCT.
DRIVING LICENSE REQUIREMENTS. A valid driving license held for a minimum of one year is mandatory. The driving license must be valid for international use; otherwise the national license must be fully translated by an embassy or by an equivalent authority and must be readable in Latin characters. The photo is mandatory and must be accompanied by a document of identity, always readable in Latin characters, where the home address is indicated. The national license, the translation and the passport must be under the same name and must be produced at the same time.
CUSTOMER QUALIFICATION. In the event that the customer does not have the proper requirements for qualification, including in particular: 1. Does not have a credit/debit card in his name 2. Attempts to provide an Electron card, Maestro, Bancomat, prepaid and/or rechargeable cards 3. The credit/debit card does not cover the deposit and the cost of any additional services; 4. Is not in possession of a valid driving license for at least one year 5. Does not have a valid driver's license for international use (for foreign citizens) 6. Is less than 19 years (the minimum age for driving) or has booked a car group not compliant with the company rental age policy. 7. Refuses to provide address and availability details 8. Refuses to provide home's address and e-mail address NO REFUND WILL BE DUE ON THE BOOKING; eventual prepaid amounts will be retained as penalties. Alamo always reserves the right - at its sole discretion - to ask for a second credit card or to decline the rental when the guarantees offered by the customer are not considered sufficient, or any other major issues make the customer not eligible for rental.
There is a requirement in certain parts of Italy from November to April to have snow chains in the vehicle or to have winter tires installed on the vehicle. This requirement applies regardless of the current weather conditions. Before you pick-up your car please check if your travel route is subject to this regulation see WWW.POLIZIADISTATO.IT for more information. Snow chains will be provided without any additional cost in all locations from November 15th until April 15th. Throughout the year excluding period from November 15th until April 15th snow chains will be available on request with an additional cost of 4 EURO per day Airport and or Railway fees where applicable and VAT included up to a maximum of 32 EURO per rental. A 100 EUR fee will be charged for lost or damaged snow chains year round.
Vehicles equipped with winter tires may be available at the time of rental for an additional fee please ask staff when you show up to pick up the rental vehicle.