After arrival, follow the signs to the Car Rental. When you arrive at the first set of stairs, use the escalator/ or stairs to your left. They will bring you to the second floor/departure level (if you are taking the stairs right ahead to the ground floor, you are coming to another car rental area and the parking). When you are reaching the second floor/ the departure level, just go straight ahead for approximate 100 meters through the hall. You will then see the Enterprise/ Alamo/ National area and desks in the middle of the hall at the left.
Save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Unavailable at this location
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
Unavailable at this location
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Additional drivers are available for NOK 50.00 including tax per day. Unauthorized drivers are fully responsible for all damages to the Alamo vehicles and damages caused by Alamo vehicles. The person on the reservation is considered as the main driver, he or she should be present at time of pickup and responsible of any rental and rental related charges.
After hours pick-up is confirmed for all vehicle groups with 12 hours advance notice during opening hours and the flight number and customer contact details (mobile phone number and e-mail address). Please make sure that your mobile phone is switched on when landed to receive a text message with instructions for pick up. Please find our location details at "location information". After hours pick up is charged NOK 500.00 (including tax). After hours return is free of charge. Late arrivals: if you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within an hour of the specified pick-up time, (or if the location closes before then, by the location's closing time), the reservation will expire.
However, if you are arriving by airplane and have flight details (including airline and flight number), the reservation will be held until one hour after the flight has landed and cleared. In the case of flight delay whereby the new arrival time is outside of the pick-up location opening hours, the location will remain open provided that the carrier has notified the delay and the new arrival time. For afterhours returns depositing the keys and rental agreement in a key box (intended for after hour returns) does not constitute the end of the rental. You remain liable for any damages until an Alamo employee takes possession of the vehicle when the Alamo location opens.
Minimum age for renting from Alamo Norway is 18. Customers are required to have at least 1 year of driving experience. All drivers between the ages of 18 - 24 will be charged an underage fee of 125.00 NOK including tax per day with a maximum fee of 1000.00 NOK per rental. All car groups are available for renters between the ages of 18 - 99.
Written permission is required for driving an Alamo vehicle outside Norway. Alamo Norway vehicles can be driven only to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Liechtenstein, Luxembourg, Netherland, Portugal, San Marino, Spain, Sweden, Switzerland and United Kingdom. Regarding one-way rentals, please check our one-way policy. Alamo Norway kindly reminds that violation of above restrictions makes our insurance terms void or unvalid. In such cases the total responsibility of any damages caused to or by the rented vehicle, passes over to the renter. An additional fee in amount of NOK 250.00 including tax per day with a maximum of NOK 2500.00 per rental will apply. This fee does not apply on one-way rentals. Cross border fee does not apply for rentals to Denmark and Sweden. A penalty fee of NOK 10 000, will apply in case the car is driven abroad without prior permission from the rental office.
A one way rental is a rental which starts at one location and terminates at another. A fee may apply for this service and will be advised at time of reservation. International one-way rentals are allowed only to Sweden And Denmark.
Fuel service option (FSO) is offered at time of check out and price is depending on the vehicles tank size. Ask the rental agent at the counter.
Personal Accident Insurance is an optional coverage, which, if chosen, covers the authorised driver for bodily injury and or death.
All major credit cards are accepted when booking at online websites. Upon arrival, a deposit will be placed on your credit card. There must be sufficient credit on your card to cover all charges.
Accepted credit cards are: American Express, Visa and Mastercard / Eurocard.
Cash and debit cards (Visa Electron, Maestro) are not accepted neither as a form of payment nor as a deposit.
Basic Road Assistance Protection such as assistance with mechanical failure to the car is covered by the manufacturer of the car. Alamo offers an additional Roadside Assistance Protection that covers tire change, empty tank, locked in keys etc. This can be purchased at time of pick up for an additional charge of NOK 50.00 (including tax) per day or maximum NOK 500.00 (including tax) per rental. Please note that this service does not cover self inflicted situations such as wrong refueling of the car and can not remove the renters excess in case of damage and/or theft regardless of the insurance coverage chosen at time of pick up. This service is mandatory for cross border rentals.
At the time of pickup customer must present a national driver's license valid in the country of pickup. All EU national driving licenses are valid in Norway. The driving license must have been issued by authorized authorities at least 12 months before the date of the commencement of the rental. Pre-EU licenses should be in Latin alphabet with international remark “Permis De Conduire”.
For all non-European union renters an international driving permit (IDP) is required. IDP must be accompanied with the national driving license. IDP is not required if customer holds driver’s license of Australia, Canada, Iceland, Norway, New Zealand, Switzerland Or United States. Special requirements apply for driving licenses of the People's Republic Of China And Vietnam. Please turn to your embassies for further information.
Passport information: renters from countries with Schengen agreement (including Iceland, Norway And Switzerland) will need to present a valid national identity card or passport at the rental counter as proof of identity.
All other renters will need to present a valid international passport in roman alphabet at the rental counter as proof of identity. The above conditions is also applicable for all additional drivers, if any.
Third Party Liability insurance is mandatory by law and included with all rental rates. There is no limit to the amount of Liability insurance coverage per accident for personal injury or death. Liability insurance covers per accident for property damage up to 10,000,000.00 NOK. Third Party insurance cover amounts are adjusted each year from the 1st of January. The liability insurance does not cover injury to the driver of the rental vehicle but third parties, passengers, are covered. It also does not cover the renter’s property or cover damages to a connected vehicle on the rental like a caravan or trailer.