Your rental will be serviced by Enterprise Rent A Car. Please follow signs to the rental car facility located in the main terminal building. The Alamo rental counter is located near the baggage claim area. Please proceed to the counter to collect vehicle keys and your rental agreement. No shuttle is required.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Unavailable at this location
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
Unavailable at this location
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Rental conditions apply to all additional drivers. Additional fees are applicable for each added driver.
Return vehicle to the Alamo returns parking garage. Lock the vehicle and place keys in the key box located by the rental counter. Serviced by Enterprise Rent A Car.
PORTUGAL MAINLAND AZORES and MADEIRA ISLAND –
Minimum rental age is 18 years for vehicle groups: Economy, Compact and Intermediate. A young drivers fee for drivers aged 18-20 is applicable when renting these categories.
Minimum rental age is 25 for vehicle groups: Premium, Full size Pass Van and Luxury. Young drivers are not permitted for groups Premium, Fullsize Pass Van and Luxury.
There is no Maximum rental age.
Cross border travel is allowed, and it is necessary to give this information at the counter at pick up time.
CDW Collision Damage Waiver (CDW) limits the renter's financial responsibility for loss and damage to the rental vehicle. If not included in the reservation CDW coverage is an optional protection product which is available for purchase.
If Guerin-Enterprise rental agreement terms and conditions were not violated; the renter will be only responsible for the applicable excess which ranges from 1180.80 EUR for a Mini, 1968.00 EUR for a Compact and SUV, 2829.00 EUR for a Premium and Minivan, 3075.00 EUR for Commercial and 3690.00 EUR for the Premium Limousine car group.
This coverage excludes acts of vandalism, tires and rims, windshield, superior and inferior part of the vehicle without collision and non-compliance with the rules of the road.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: firstname.lastname@example.org, +351 21 011 47 12
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category. Madeira is an exception, unidirectional Drops are not possible in Madeira and vehicles rented on the island must be returned at the same pick-up location.
All vehicles are delivered with a full tank of petrol and vehicles must be returned in the same condition. Clients should leave a fuel deposit of 150.00 EUR. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of 30.00 EUR for refueling service will apply.
PORTUGAL MAINLAND, MADEIRA AND AZORES - PAI Personal Accident Insurance covers the passengers and driver in the event of death or total permanent disability up to a maximum of EUR 15,000 and medical expenses up to a maximum of EUR 1500. The cost of PAI is EUR 5.57 excluding VAT per day for all groups up to a maximum of EUR 83.57 per rental.
Portugal - Mainland, Madeira and Azores Accepted methods of payment: Visa Credit, Mastercard, and American Express are accepted as well as vouchers. DEPOSITS: All customers are required to place a deposit taken in the form of a credit card authorization. Deposits will be blocked on the credit card and the below amounts apply :
Mini and Economy: 600 EUR All Other: 1000 EUR
In case customers accept the Super CDW or Excess Reduction, the amount to be left is reduced by half (EUR 300 for Mini and Economy, EUR 500 for the remaining groups). The deposit is made at the beginning of the rental for missing fuel, additional days, damages, services, etc. If at the end of the rental, there is some amount to charge relating to any of the mentioned items, this deposit will be used. In case the amount to be charged, at the end of the rental, is higher than the deposit amount, the driver is responsible for the differential amount.
Roadside Assistance TOP TOP Travel Assistance allows you to have no towing costs or on-site assistance and exempts costs in case of:
1) Forgetting the key inside the vehicle;
2) Immobilization due to lack of fuel;
3) Help in case of a lack of battery;
4) Loss of vehicle key;
5) Immobilization of the vehicle;
6) Fuel change;
7) Travel assistance for punctured tire;
8) Accident with driver's responsibility
All services can only be requested through direct contact with Guerin. A service will be diagnosed so that the client can continue his trip. If any damage is caused to the rental vehicle that is not covered by the Road Protection service, the renter will be responsible for it.
Road protection is provided 24 hours a day, 7 days a week (365 days)
PORTUGAL MAINLAND, MADEIRA AND AZORES: Renters must have a full current driving license valid at least 1 year-vehicle groups: Economy, Compact and Intermediate
full current driving license valid at least 2 years vehicle groups: Premium, FullSize Pass Van and Luxury.
THIRD PARTY INSURANCE:
PORTUGAL MAINLAND, MADEIRA AND AZORES: 50 Million EUR cover Alamo cars in accordance with the insurance certificate. The violation of the Alamo rental agreement terms and conditions or unreported accidents may void this insurance.